Privacy Policy
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how SMTPPrime collects, uses, stores and safeguards your data.
1. About SMTPPrime
The Services are operated by:
Email: info@smtpprime.com
2. Scope of This Policy
This Privacy Policy applies to personal information processed in connection with:
3. Customer Data & Recipient Data
Because SMTPPrime provides email marketing and SMTP services, we may process personal information on behalf of our customers. This can include:
Data Ownership & Processing Roles: When our customers upload subscriber records, contact databases, or customer lists to the platform, our customers maintain ultimate control over the collection, usage, and consent basis of that data. SMTPPrime acts as a data processor or service provider in handling subscriber data purely under the instructions of our customers and to fulfill email delivery obligations.
We do not sell, rent, or lease recipient contact lists to third parties, nor do we use recipient lists for independent cross-promotional marketing purposes.
4. Information We Collect
We collect different types of information depending on how you interact with SMTPPrime.
4.1 Account Information
When you create or manage an account, we may collect:
4.2 Usage, Log & Technical Information
When you navigate our website or make use of our SMTP services, our servers automatically log technical details such as your IP address, browser type and version, language preferences, operating system, referring URLs, timestamps, API request volume, and interaction timestamps.
5. How We Use Your Information
We use the personal information collected to provide, maintain, optimize, and support our email and cloud delivery platform. Typical purposes include:
Service Fulfillment: Authenticating account access, provisioning SMTP relay channels, sending transactional email notifications, and dispatching authorized marketing campaigns.
Platform Security: Detecting and mitigating malicious traffic, spam complaints, brute-force attempts, relay abuse, and credential compromise.
Analytics & Optimization: Monitoring bounce rates, deliverability metrics, latency, and platform uptime to enhance overall infrastructure performance.
Customer Assistance & Billing: Resolving technical inquiries, sending renewal invoices, and communicating critical administrative notices.
7. Data Sharing & Disclosure
We do not sell personal information to third parties for advertising or financial compensation. We may share information under the following limited circumstances:
8. International Transfers
Because SMTPPrime operates distributed server clusters globally, personal information collected may be stored, routed, and processed in jurisdictions outside your home country.
9. Data Security
We employ modern administrative, physical, and technical safeguards engineered to protect personal information against unauthorized disclosure, loss, alteration, or interception.
Encryption in Transit & at Rest: All web console sessions and API communications require TLS 1.2+ encryption. Stored customer credentials and sensitive tokens are encrypted using robust cryptographic hashing.
Access Controls: System-level access is restricted based on least-privilege principles, multi-factor authentication, and segregated operational perimeters.
Vulnerability Management: Continuous monitoring, automated scanning, and periodic review of server infrastructure.
10. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was gathered, support legitimate business requirements, settle billing records, and satisfy applicable statutory or audit obligations.
Upon verified account termination or explicit deletion requests, personal records are purged or anonymized in accordance with our routine maintenance cycles, unless preservation is legally mandated.
11. Your Rights
Where applicable, you may have rights under applicable data protection laws. Depending on your jurisdiction, these rights may include:
To submit a rights request, email us directly at info@smtpprime.com. We will review and respond in accordance with statutory timelines.
12. Children's Privacy
SMTPPrime services are strictly intended for business and enterprise operators and are not directed to individuals under 18 years of age (or under the age of majority in your jurisdiction). We do not knowingly solicit or collect personal information from children.
If you have reason to believe that a minor has provided us with personal information without parental authorization, please contact us immediately so that we can take prompt corrective action.
13. Policy Updates
We may periodically revise this Privacy Policy to reflect modifications to our platform capabilities, operational practices, or prevailing regulatory requirements.
When material changes occur, we will post the revised document on this page and update the "Last Updated" indicator at the top of the policy. We encourage you to review this page periodically to stay informed about how we safeguard your information.
14. Contact Us
If you have any questions, comments, or concerns regarding this Privacy Policy or our data protection practices, please contact us using the details below: